What address is the tax disc and receipt sent to? The tax disc and the receipt for payment will be sent to the registered keeper's address currently held by DVLA and should arrive in the post within 5 working days. Do not use this service if you have recently moved and you have not yet received the registration certificate in your new address. back to start of page

Will I get confirmation that I have applied for a SORN? If you make a SORN on our website, the confirmation page can be printed and used as confirmation. Also, if you provide your email address on the website you will receive an email confirmation of the transaction. An acknowledgement letter will not be sent. back to start of page

Can I change my address when using DVLA's online or telephone service? No. You need to fill in your address details on section six of your registration certificate and send the whole registration certificate to DVLA, Swansea, SA99 1BA. back to start of page

How does DVLA check insurance, MoT certificates and GVT certificates? When you apply for a tax disc online or by using DVLA's telephone service, the vehicle's insurance will be electronically checked with the Motor Insurance Database (MID), run by the Motor Insurers' Bureau (MIB) Opens a new window

MOT certificates and GVT certificates will also be checked electronically with the MoT database. Only customers with an electronic MoT certificate or GVT certificate are eligible to use this service.

You can find more information about the new style MoT certificates by visiting the Vehicle and Operator Services Agency (VOSA) Opens a new window

website. back to start of page

What if I have a disability exemption certificate? When you apply for a tax disc online or by using DVLA's telephone service DVLA is able to verify your disability exemption certificate electronically with the Department for Work and Pensions (DWP) Opens a new window

and the Service Personnel and Veterans Agency (SPVA) Opens a new window

Your vehicle must be registered in the disabled tax class.

If it is not, then you cannot use the DVLA's online or phone service and you need to change your vehicle's tax class at any Post Office® branch that issues tax discs or at a DVLA local office. This service cannot change your vehicle taxation class. back to start of page

What is the reference number? The reference number is a unique number that can be found on the front of the V11 renewal reminder in the green section. This will enable you to apply for a tax disc or make a SORN, either online or by using DVLA's telephone service. back to start of page

If I have a problem how can I contact DVLA? Please go to the Contact DVLA page for contact details. back to start of page

I have not received the tax disc. What should I do? If the tax disc has not arrived after 5 working days, please phone DVLA between 8.00am to 8.30pm Monday to Friday and 8.00am to 5.30pm Saturdays on 0300 123 4321. When you make the call, please have the reference number available and choose option 4 then option 1. back to start of page

I have not received the tax disc. Can I use the vehicle without the tax disc displayed? When you apply for a tax disc online or by using DVLA's phone service you are able to legally continue to drive your vehicle for up to 5 days after the tax disc has expired while you wait for the new tax disc to arrive. This will only apply when you have applied for a new tax disc before the current one expires. You should continue to display the expired disc on your vehicle, until the new one arrives. back to start of page

Is Vehicle licensing online a secure site? DVLA takes security very seriously. The Vehicle licensing online website is configured to transfer data using the Secure Sockets Layer (SSL), one of the strongest security systems to protect your communications with DVLA. Whenever you enter your debit card details, it is automatically protected using the SSL with 128 bit encryption. back to start of page

Why is there an additional charge for using a credit card? The Driver and Vehicle Licensing Agency (DVLA) is increasing the ways in which customers can pay tax. Anyone taxing online or over the phone can now pay by credit card.

The charge levied by credit card companies for this facility will be passed on to the customer. Following a public consultation exercise on a number of different options, a flat rate charge for credit card payments was chosen. The £2.50 charge covers the costs incurred by the Agency for providing this service. Debit card payments will remain free of charge.

Other payment methods including paying by cash, cheque or debit card for Post Office® and DVLA local office applicants will still be available and remain free of charge. back to start of page

Does Vehicle licensing online have an email address? No, Vehicle licensing online doesn't have an email address but if you would like to provide feedback on the service, you can do this by going to the Have your say page or if you have a general enquiry, please go to the Contact DVLA page for contact details back to start of page

What are the opening hours of the tax and SORN service? You can apply for a tax disc or declare SORN using the telephone or this website 24 hours a day 7 days a week. back to start of page