Skip Ribbon Commands
Skip to main content Can't find what you're looking for?

Job profiles

Pet shop assistant

  • Hours

    40 per week

  • Starting salary

    £11,500 + per year

If you are interested in animals and want a job serving the public, this could be the job for you.

As a pet shop assistant you would be responsible for serving customers and looking after the animals in a pet shop. You would sell domestic animals like rabbits, rodents and fish, and also pet food, cages, accessories and equipment.

In this job you will need to be confident handling many different domestic animals. You will also need the ability to carry out routine tasks such as cleaning out cages.

You don't need any particular qualifications to get into this job. However, there is a range of courses that may help you to prepare for this type of work. You may be able to get into this job through an Apprenticeship.



The work

Your duties would include:

  • giving food and water to the animals
  • cleaning out cages
  • grooming animals
  • exercising animals where necessary
  • advising customers on the best way to care for their pets
  • selling pet care products
  • maintaining stock levels
  • dealing with deliveries
  • keeping the store clean and tidy
  • checking the water temperature and chemical balance in fish tanks, including salt water tanks containing marine fish
  • checking all of the animals regularly for signs of disease and, if necessary, taking them to a veterinary surgeon.

Some shops specialise in a particular type of animal, for example aquatic centres sell mainly fish. If you were based in a specialist shop, you would be expected to provide more in-depth advice and information to customers.


Hours

You would usually work around 40 hours a week, which will usually include weekends. Part-time hours are also often available.

Your work would include unpleasant smells and duties. Because of contact with animals and cleaning agents, you may not find this work suitable if you have certain allergic conditions.


Income

  • The starting salary for a pet shop worker can be between £11,500 and £12,500 a year
  • At supervisor or management level, salaries rise to between £15,000 and £24,000.

Figures are intended as a guideline only.


Entry requirements

You will not usually need any particular qualifications to work in a pet shop. However, a good way to prepare for this work could be to take a course such as:

  • Introduction to Animal Care, awarded by Ascentis
  • ABC Awards, Certificates and Diplomas, levels 1 to 3, in Practical Small Animal Care Skills
  • BTEC Certificate and Diploma at Level 2 in Animal Care
  • BTEC Certificate and Diploma at Level 3 in Animal Management
  • City & Guilds Certificate and Diploma in Animal Care and Management

You are also likely to have an advantage if you have experience of working in animal care, or in a retail or customer service role.

You may be able to get into this job through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find our more, visit the Apprenticeships website.


Training and development

You will receive on-the-job training in areas such as health and safety, customer service and pet cleaning and feeding procedures. You may also be encouraged to take The Pet Care Trust's Pet Foundation Course.

You could go on to work towards qualifications such as levels 1, 2 and 3, Awards, Certificates and Diploma in Work-Based Animal Care awarded by ABC and NPTC.

If you want to progress to a supervisor or shop management post, it could be useful to do the NPTC (with City & Guilds) Award and Certificate at Level 3 in Principles of Animal Management in a Pet Store. For some employers, this qualification will be essential.


Skills and knowledge

To be a pet shop assistant you should have:

  • good customer service skills
  • an interest in animals
  • the confidence to handle a wide range of domestic animals
  • the ability to learn more about working with animals
  • a willingness to clean out dirty cages and deal with routine tasks
  • the ability to follow health and safety guidelines
  • maths skills for handling cash and weighing out pet food
  • the ability to take responsibility for promoting the welfare of animals.

More information

Lantra (Opens new window)
Lantra House
Stoneleigh Park
Nr Coventry
Warwickshire
CV8 2LG
Tel: 0845 707 8007
www.lantra.co.uk

Pet Care Trade Association (Opens new window)
Bedford Business Centre
170 Mile Road
Bedford
MK42 9TW
Tel: 01234 273933
www.petcare.org.uk

City & Guilds (Opens new window)
1 Giltspur Street
London
EC1A 9DD
Tel: 0844 543 0000
www.cityandguilds.com


Opportunities

There are about 3,500 pet shops and 600 aquatic centres in the UK, employing around 15,000 people.

In larger stores, you may be able to progress to supervisor and manager once you have experience.

You can find vacancies advertised on the The Pet Care Trust website, Directgov (Jobseekers page) as well as in the local press, Jobcentre Plus offices, and on employers' websites.

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The animal care industry is part of the environmental and land-based industries, represented by Lantra Sector Skills Council, which also includes the following industries: agricultural crops; agricultural livestock; animal technology; aquaculture; equine; environmental conservation; farriery; fencing; fisheries management; floristry; game and wildlife management; land-based engineering; horticulture, landscape and sports turf; production horticulture; trees and timber; and veterinary nursing. The sector as a whole currently employs 1,126,000 people (approximately 4% of the UK workforce) in around 230,000 businesses. In addition, there are an estimated 500,000 volunteers working in the sector on a regular basis. Approximately 42% of the workforce is self-employed.

The animal care industry offers opportunities to work in kennels or catteries, through to animal charities, zoos and wildlife parks. The work in this industry generally covers the health, welfare, handling supervision and husbandry of animals. Animal care encompasses: pet shops; animal boarding establishments, animal breeding; dog training (including animals in entertainment and education, as well as working dogs); pet styling and grooming; animal welfare charities; animal care services (for example animal hydrotherapy, dog walkers/sitters); zoos and wildlife parks (including wildlife rehabilitation); animal visitor attractions; and animal related public services (for example dog/animal wardens).

Key facts:

  • There are approximately 78,000 people working in the industry, in around 12,650 businesses.
  • Almost three quarters of the animal care industry accounts for pet shops and pet supplies, boarding establishments, and dog clipping and grooming businesses.
  • 86% of businesses employ 5 or less staff.
  • 87% of the workforce is employed full-time.
  • Volunteers are a significant part of the workforce within the animal care industry.

Jobs in the industry include: animal trainer (audio visual), assistance dog trainer, head zoo keeper, dog trainer – racing greyhounds, inspector, dog trainer – uniformed forces, animal care assistant, animal clinic assistant, dog groomer, manager of zoos or wildlife establishments, safari park ranger, dog warden.


National and regional data

East Midlands – There are an estimated 6,750 employees in the regional workforce, in around 1,100 businesses.

East of England – There are an estimated 9,300 employees in the regional workforce, in around 1,450 businesses.

London – There are an estimated 8,750 employees in the regional workforce, in around 1,000 businesses.

North East – There are an estimated 2,100 employees in the regional workforce, in around 450 businesses.

North West – There are an estimated 6,100 employees in the regional workforce, in around 1,300 businesses.

South East – There are an estimated 11,200 employees in the regional workforce, in around 1,850 businesses.

South West – There are an estimated 9,400 employees in the regional workforce, in around 1,450 businesses.

West Midlands – There are an estimated 7,300 employees in the regional workforce, in around 1,050 businesses.

Yorkshire and the Humber – There are an estimated 5,700 employees in the regional workforce, in around 1,050 businesses.

Northern Ireland – There are an estimated 1,100 employees in the regional workforce, in around 250 businesses.

Scotland – There are an estimated 7,900 employees in the regional workforce, in around 1,050 businesses.

Wales – There are an estimated 2,500 employees in the regional workforce, in around 650 businesses.

[N.B. Data derived from Experian National Surveys Database, 2008.]


Career paths


Further sources


View full Job market information






Get skills in..

Want to get the skills needed to be prepared for this job? Click on the links below to see relevant courses.



What are people talking about today?

View our Forums

Career Tools

We’re interested in your opinion!

We’d like to know what you think of the National Careers Service website.

If you would like to take part in a short survey after you have finished using the website, please click ‘yes’ below.