Skip Ribbon Commands
Skip to main content Can't find what you're looking for?

Job profiles

Insurance technician

  • Hours

    35-40 per week

  • Starting salary

    £12,000 + per year



The work

As an insurance technician, you would provide administrative support in all types of insurance work. You could work as one of three main types of insurance technician – underwriting or processing, claims and broker technicians.

In underwriting or processing, you would deal with applications for insurance quotes. Your main duties would include:

  • checking proposal forms from customers or brokers
  • getting more information from customers if necessary
  • using standard rates to quote premiums.

As a claims technician you would deal with paying out claims to policy holders. Your work would include:

  • taking claim details or issue forms
  • checking that the policy covers the claim and that premiums have been paid
  • gathering information such as receipts, photographs or accident reports
  • arranging for payment to be made on straightforward claims.

As a technician for an insurance broker, you would:

  • advise customers about insurance cover
  • check insurance proposals and claims forms
  • contact customers for more information
  • keep customers informed about the progress of any claims
  • deal with straightforward policy renewals.

In any type of insurance technician role, you would also do clerical tasks like sending letters, updating records and dealing with customer enquiries.


Hours

In a full-time job you would work 35 to 40 hours a week, in an insurance office or contact centre. You might work standard office hours Monday to Friday, or shift work including evenings and weekends which is common in call centres.

You would be office-based, and spend most of your time speaking on the phone and using a computer. As a broker technician you might also spend time out of the office, visiting clients or underwriters.


Income

  • Starting salaries can be between £12,000 and £16,000 a year.
  • With experience, this can rise to between £18,000 and £20,000.
  • Senior technicians with advanced qualifications and specialisms may earn up to £40,000.

Salary packages may also include insurance, pension benefits and bonuses based on personal or company performance.

Figures are intended as a guideline only.


Entry requirements

Entry requirements will vary between employers. Some may value your customer service and administrative skills more than qualifications. Others may prefer you to have some GCSEs (A-C) including English and maths. You may need A levels or similar qualifications to get onto management training schemes.

You will find it useful to have experience in office work or customer service, whatever your qualifications.

If you have a degree, you may be able to join a large insurance firm’s graduate training scheme. Most degree subjects are accepted, but you may have an advantage with a good degree (class 2:2 or above) in a business or maths-related subject.

You may be able to get into the insurance industry through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more, visit the Apprenticeships website.


Training and development

Your training will usually be a mixture of learning on the job and studying for insurance industry qualifications, possibly through a company's structured training scheme.

The Chartered Insurance Institute (CII) provides a clear career structure from trainee to professional level, with qualifications as follows:

  • CII Certificate in Insurance
  • CII Diploma in Insurance
  • CII Advanced Diploma in Insurance, leading to Associate membership of the CII (ACII status).

If you work for an insurance company that deals with the London Market, you can also take the CII’s Lloyd’s and London Market Introductory Test.

Many employers expect you to have or be working towards full ACII status as your career progresses.

Some employers offer other entry-level insurance qualifications, such as the ifs School of Finance Certificate of Regulated General Insurance (CeRGI).

You should continue to develop your insurance knowledge and skills throughout your career. The CII and ifs School of Finance both run a range of short courses at training centres throughout the UK – see websites for more information.


Skills and knowledge

  • good spoken and written communication skills
  • excellent customer service skills
  • accuracy and attention to detail
  • confidence in dealing with numbers
  • tact and assertiveness when dealing with customers who may be distressed or angry
  • team working ability
  • the ability to work well under pressure and meet deadlines
  • good administrative and computer keyboard skills.

More information

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 3772
www.directions.org.uk

Chartered Insurance Institute (Opens new window)
42-48 High Road
South Woodford
London
E18 2JP
Tel: 020 8989 8464
www.discoverrisk.co.uk
www.cii.co.uk

Institute of Financial Services (Opens new window)
ifs House
4-9 Burgate Lane
Canterbury
Kent
CT1 2XJ
Tel: 01227 818609
www.ifslearning.ac.uk

Discover Risk (Opens new window)
www.discoverrisk.co.uk


Opportunities

You could work for insurance companies or brokers of all sizes all over the UK. Jobs may be advertised in the local press, Jobcentre Plus, in industry magazines, and by financial services recruitment agencies.

With experience, you could be promoted to department manager. You could also move into other areas of insurance like loss adjusting, broking, account management or compliance.

You may find the following useful for job vacancies and general reading (links open in new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


View full Job market information






Get skills in..

Want to get the skills needed to be prepared for this job? Click on the links below to see relevant courses.



What are people talking about today?

View our Forums

Career Tools

We’re interested in your opinion!

We’d like to know what you think of the National Careers Service website.

If you would like to take part in a short survey after you have finished using the website, please click ‘yes’ below.