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Bank manager

  • Hours

    30-40 per week

  • Starting salary

    £18,000 + per year

As the manager of a bank your role would cover managing a team and increasing sales of financial products and services. You would also be responsible for attracting new customers. So if you are interested in finance and want a management role, this could be ideal for you.

To become a bank manager, you will need to have excellent communication and ‘people’ skills. You’ll need to be able to lead your staff. You’ll also need to be able to understand financial product rules.

To become a bank manager you could join a bank’s graduate management training scheme. Or you could work your way up to branch manager from other jobs within a branch's operations.



The work

You might run one or possibly several retail (high street) branches.

Your work would involve:

  • developing a business plan for your branch
  • communicating and implementing business, marketing and sales plans
  • monitoring sales targets and budgets, and producing figures and reports
  • minimising lending risk
  • motivating staff to meet targets
  • understanding the needs of individual and business customers
  • maintaining brand image and corporate policies
  • responsibility for staff supervision and training
  • making sure that staff follow rules and procedures to prevent fraud
  • dealing with any customer complaints
  • attending meetings or conferences
  • promoting the bank in the local community.

Hours

In a retail bank branch you would usually work 9 am to 5 pm, Monday to Friday. You would also work some Saturday mornings, although some larger high street branches are now opening for longer hours on a Saturday. Some out of hours work can be involved, and you may also be on a rota for security callouts. Part-time work and job sharing may be available.

You would be based in an office at your branch. If you were responsible for several branches in an area, you would need to travel regularly between them.


Income

Management trainees usually earn between £18,000 and £24,000 a year. After training, this can rise to between £26,000 and £40,000 a year, plus benefits.

Senior branch managers can earn between £40,000 and £60,000 a year. Regional and head office managers can earn up to £70,000 a year or more.

Other benefits can include profit-related bonuses, subsidised mortgages, loans, pensions, shares and insurance.


Entry requirements

You could join a bank or building society's graduate management training scheme. Alternatively, you could work your way up to branch manager from other jobs within a branch's operations or from a retail banking apprenticeship.

To join a management training scheme, you will often need a 2:2 degree or higher. Although subjects are not always specified, business, finance, management or marketing degrees may be useful. If you have school and college leaver qualifications, there are opportunities for joining a scheme for non-graduates.

Some banks may accept you with a foundation degree, or with A levels or equivalent qualifications, plus relevant work experience. You should check entry requirements with individual employers.

The other main way into management is to be promoted from a customer service role through an in-house management training programme. Many banks offer fast-track programmes. For this you will often need supervisory experience and a good track record in meeting sales targets.

If you work in banking and you are aiming for promotion into management, you may find it useful to study part-time for qualifications from the Institute of Financial Services (ifs) School of Finance, such as the Professional Certificate in Banking. See the ifs School of Finance website for details and entry requirements.

You could also study for the Chartered Banker Institute Professional Banker Certificate or Diploma, or Chartered Banker status. See the Chartered Banker Institute website for more information.

Criminal Records Bureau checks and bankruptcy checks will usually be carried out.


Training and development

As branch managers need a broad understanding of customer management, products and risk management, you may study for technical qualifications for regulated financial products. These could include:

  • Institute of Financial Services Level 3 Certificate and Level 4 Diploma in Retail Banking Conduct of Business (CertRBCB / DipRBCB)
  • Professional Certificate in Banking, awarded by the ifs School of Finance
  • Chartered Banker Institute Professional Banker Certificate/Diploma
  • Chartered Banker Institute Advanced Diploma in Financial Services
  • Chartered Banker Institute Chartered Banker
  • City College Norwich Qualifications (CCNQ) Level 3 Certificate/Diploma for Professional Bankers
  • CCNQ Level 7 Diplomas in Financial Services Leadership, Business and Corporate Banking, Building Society Operations or Chartered Bankers.

See the individual bodies' websites for information on entry requirements.

For more information on regulated financial products, see mortgage adviser and financial adviser.


Skills and knowledge

To become a bank manager, you will need to have:

  • management experience, ideally in the financial sector
  • excellent communication and ‘people’ skills
  • the ability to lead and motivate staff
  • problem-solving and decision-making abilities
  • marketing, sales and IT skills
  • business focus
  • honesty and integrity
  • a thorough understanding of financial product regulations and the legal aspects of banking
  • a willingness to work within a corporate structure.

More information

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 3772
www.financialskillspartnership.org.uk

ifs School of Finance (Opens new window)
IFS House
4-9 Burgate Lane
Canterbury
Kent
CT1 2XJ
Tel: 01227 818609
www.ifslearning.ac.uk

Building Societies Association (Opens new window)
6th Floor
York House
23 Kingsway
London
WC2B 6UJ
Tel: 020 7520 5900
www.bsa.org.uk

British Bankers' Association (BBA) (Opens new window)
Pinners Hall
105-108 Old Broad Street
London
EC2N 1EX
Tel: 020 7216 8800
www.bba.org.uk

City College Norwich Qualifications (Opens new window)
www.collegequalifications.org.uk

Chartered Banker Institute (Opens new window)
38b Drumsheugh Gardens
Edinburgh
EH3 7SW
Tel: 0131 473 7777
www.charteredbanker.comp.


Opportunities

Although some services have been centralised or outsourced, and some smaller branches have been closed or merged with others, branch management positions are still available.

You could manage retail branches anywhere in the UK. You will often be expected to relocate to other areas, so it would help you if you were flexible and willing to do this.

There is a clear promotion structure from branch manager to area and regional manager. From there you could progress into operations management, or into other areas of the bank's business such as risk or compliance.

Jobs may be advertised in the national and financial press, on employers' own websites and on graduate recruitment sites.

You may find the following useful for vacancies and general reading (links open in new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


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