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Insurance broker

  • Hours

    30-40 per week

  • Starting salary

    £15,000 + per year



The work

As an insurance broker or agent, you would act as the link between insurance companies and customers. You would use your knowledge of the insurance market to find the most suitable policies for individual or business clients.

Your typical tasks would include:

  • gathering information from clients to assess their insurance needs and evaluating their risks
  • researching policies from a number of insurance companies, comparing features, level of cover and price
  • arranging insurance cover for clients, submitting details to insurers
  • negotiating with insurers for policies at the best terms
  • renewing or changing existing policies
  • ensuring cover and documentation meets legal and regulatory requirements
  • collecting insurance premiums and processing accounts
  • advising customers who are making a claim their insurance policy
  • inputting data to a computer system, issuing documentation and keeping detailed records
  • preparing reports for insurance underwriters and surveyors, in complex cases.

Retail insurance brokers usually focus on sourcing general insurance cover for individuals or companies, such as motor, home, pet or travel cover for individuals or property damage and business interruption for companies.

Commercial insurance brokers deal with more complex, higher value and sometimes really unusual requests, such as insuring a fleet of ships or sportspeople and celebrities.

You would offer products from more than one insurance provider, so your advice must be impartial.


Hours

You would typically work standard office hours Monday to Friday, although some high street brokers may open on Saturdays. Part-time work is possible.

You would be mainly office-based, speaking with clients over the telephone and email, although in some jobs you may travel locally to visit client companies. If you work for a company with overseas business, you may occasionally travel abroad.


Income

  • Starting salaries for junior/trainee brokers can be between £15,000 and £23,000 a year
  • Newly qualified brokers with some experience can earn between £23,000 and £38,000 a year
  • Salaries for senior brokers and account directors handling the placement of more complex, higher value risks can range from £38,000 to £70,000 a year, or more.

Earnings may include performance related commission and bonuses. Your salary package may also include a range of flexible benefits, such as company car, insurance and pension benefits.

Figures are intended as a guideline only.


Entry requirements

You would often start as an insurance technician, junior account handler or trainee broker, and work your way up to broker as you gain experience and insurance industry qualifications.

Entry requirements can vary between employers in the insurance industry. Companies often prefer a minimum of GCSEs (A*-C), including English and maths. IT skills are also important. You may need a minimum of A levels or equivalent qualifications to get onto a management training scheme. The Diploma in business, administration and finance can provide a useful introduction to working in insurance and customer focused finance roles, like broking.

If you have a degree, you could join a large insurance broking firm's graduate training scheme. Most degree subjects are accepted, but a business or maths orientated degree (class 2:2 or above) may be an advantage. There is often strong competition for graduate training programmesWhatever your qualifications, you will find it useful to have experience in office work, sales or financial customer service.

You may be able to enter insurance broking through an Apprenticeship in Providing Financial Services, following the insurance pathway. The Level 2 framework is typically aimed at broking administrators and the Level 3 Advanced Apprenticeship trainee brokers.

The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. For more information, visit the Apprenticeships or FSP websites.


Training and development

Your training would be a mixture of on-the-job learning and study for insurance industry qualifications, possibly through a company's structured training scheme.

Working as a general insurance retail broker (placing motor, home, travel and pet cover) is not a regulated function. This means you don’t need to take an Appropriate Qualification.

However, many insurance brokers study for qualifications from the Chartered Insurance Institute (CII). The CII qualifications offer units of study relevant to the insurance functions you specialise in, for example marine, commercial or general insurance, and you can progress through levels:

  • CII Level 3 Certificate in Insurance - for trainee brokers
  • CII Diploma in Insurance
  • CII Advanced Diploma in Insurance (ACII).

CII also offers a lower entry-level qualification - the Foundation Insurance Test (FIT) Award in Insurance.

If you deal with complex and specialist wholesale risks in the London Insurance Market (sometimes known as being a 'Lloyd's broker'), you will need to pass the Lloyd’s and London Market Introductory Test (LLMIT). This is offered through the Edexcel BTEC Level 3 Award in Lloyd’s and London Market Insurance. You can also take the CII Level 3 Award in London Market Insurance.

You can achieve Chartered Insurance Broker status when you hold ACII and have at least five years' experience in the industry. See the CII's website for more details on their qualifications and membership.

Some employers offer other entry-level insurance qualifications as part of their in-house training, such as the Institute of Financial Services Level 3 Certificate in Regulated General Insurance (CeRGI).

If you advise clients on life assurance, health insurance, mortgage protection insurance or pensions, an Appropriate Qualification must be gained first, as these are regulated functions. See the financial adviser and pension adviser profiles for details. You should keep up to date with new products and financial regulations throughout your career. The CII and the British Insurance Brokers' Association both run a range of short courses at training centres throughout the UK.


Skills and knowledge

  • excellent spoken and written communication skills
  • confident negotiating skills
  • honesty and integrity
  • an organised, methodical approach
  • accuracy and attention to detail
  • report writing skills
  • the ability to gather and analyse information
  • up to date knowledge about insurance and financial markets
  • administrative and computer skills.

More information

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 3772
www.directions.org.uk

FSA Appropriate Qualifications website (Opens new window)
http://fsahandbook.info/FSA/html/handbook/TC/App/4/1

Chartered Insurance Institute (Opens new window)
42-48 High Road
South Woodford
London
E18 2JP
Tel: 020 8989 8464
www.cii.co.uk

Institute of Financial Services (Opens new window)
ifs House
4-9 Burgate Lane
Canterbury
Kent
CT1 2XJ
Tel: 01227 818609
www.ifslearning.ac.uk

British Insurance Brokers Association (BIBA) (Opens new window)
18 Bevis Marks
London
EC3A 7JB
Tel: 0844 77 00 266
www.biba.org.uk

Lloyd's (Opens new window)
One Lime Street
London
EC3M 7HA
Tel: 020 7327 1000
www.lloyds.com


Opportunities

Over 100,000 people work in insurance broking. You could work for firms ranging in size from small local brokers to large multinational companies.

Wholesale brokers also work for reinsurance companies. Many jobs are in London, although opportunities are nationwide, mainly in cities and large towns. Jobs may be advertised in the local, national and insurance industry press, and by financial services recruitment agencies.

With experience, you could move into account handling, claims broking or a business development role, or choose to specialise in one area of insurance. You could also progress into management, or into other types of insurance work such as loss adjusting, underwriting or compliance.

You may find the following useful for job vacancies and general reading (links open in new window):

Professional Broking

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


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