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Pensions administrator

  • Hours

    30-40 per week

  • Starting salary

    £13,000 + per year



The work

As a pensions administrator, you would handle the day-to-day administration of pension schemes and life insurance policies. You could deal with enquiries from scheme members, financial advisers, employers and the Department of Work and Pensions.

Your work would include:

  • answering enquiries by telephone, in writing or by e-mail
  • using a computer system to check and update records
  • calculating pension forecasts and preparing statements
  • processing contributions
  • transferring benefits to another pension provider, if a customer changes employers
  • arranging payment of pensions and lump sums
  • keeping accurate records
  • keeping up to date with pension and tax laws.

You would not be able to advise people about which pensions to choose, but you could direct customers to qualified financial advisers if necessary.


Hours

In a full-time job you would often work standard office hours, Monday to Friday, although in contact centres you might work shifts including evenings and weekends. Part-time work may be available.


Income

  • Starting salaries can be between £13,000 and £19,000 a year
  • With more experience, earnings can rise to £20,000 to £35,000.

Salary packages may also include insurance, pension benefits and bonuses based on personal or company performance.

Figures are intended as a guideline only.


Entry requirements

You will find it useful to have previous experience in customer service, accounts or office work. You should also have good telephone and computer skills. You may have an advantage if you have previous experience of certain pensions computer systems, but this is not always essential.

The qualifications that you need can vary from company to company. However, employers may prefer you to have at least four GCSEs (A-C) including English and maths, or qualifications of a similar level.

You may be able to get into financial services work through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more, visit the Apprenticeships website.


Training and development

Your employer will train you in their pension products and computer system. You will learn from experienced staff and you may also take part in some formal in-house training courses.

Your training will often include the chance to gain qualifications from either the Pensions Management Institute (PMI) or the Chartered Insurance Institute (CII). These include:

  • PMI Retirement Provision Certificate (RPC) – an introductory course
  • PMI Qualification in Public Sector Pensions Administration (QPSPA) – equivalent to NVQ Level 3
  • PMI Diploma in Pensions Calculation (DPC)
  • PMI Qualification in Pensions Administration (QPA) – equivalent to NVQ Level 4
  • CII Certificate in Financial Administration (FA2 Pensions Administration).

If you already have certain finance, insurance or accountancy qualifications, you may be exempt from some exams or assessments – contact the PMI or CII for advice.

Many employers will expect you to reach QPA standard. It takes between two and four years to complete, and is considered a more advanced qualification than the DPC.

With more experience, you could work towards the PMI Advanced Diploma in Retirement Provision. When you have passed the Advanced Diploma and have at least three years’ experience in a pensions environment, you can become an Associate member of the PMI (APMI). This can help you to further your career into pensions management.

You could also take further training and exams to qualify as a financial adviser – see the Financial Adviser profile for more information.


Skills and knowledge

  • good spoken and written communication skills
  • customer focus
  • the ability to explain complex information clearly and simply
  • good administrative and computer skills
  • the ability to analyse figures and make calculations
  • accuracy and attention to detail
  • an organised approach
  • the ability to work as part of a team.

More information

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 3772
www.directions.org.uk

Pensions Management Institute (Opens new window)
PMI House
4-10 Artillery Lane
London
Tel: 020 7392 7400
www.pensions-pmi.org.uk

Chartered Insurance Institute (Opens new window)
42-48 High Road
South Woodford
London
E18 2JP
Tel: 020 8989 8464
www.discoverrisk.co.uk
www.cii.co.uk


Opportunities

You could work for insurance companies, pensions and benefits consultancies, or large companies and public sector organisations that run their own pension schemes.

Jobs may be advertised in the local press, in industry magazines and by specialist financial recruitment agencies.

With experience, you could progress to team leader, supervisor or pensions manager. With further study, you could qualify as a financial adviser.

You may find the following useful for job vacancies and general reading (links open in new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


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