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Insurance loss adjuster

  • Hours

    30-40 per week

  • Starting salary

    £15,000 + per year



The work

Loss adjusters are independent claims specialists who investigate large or complex claims on behalf of insurance companies.

As a loss adjuster, you would usually specialise in either domestic household claims or commercial claims. These could range from fire or flood damage, to loss through theft or fraud. It would be your job to assess the scale and causes of loss or damage, and to make sure claims are valid.

Your work would involve:

  • visiting sites to survey damage
  • interviewing customers about the claim
  • gathering evidence, such as security camera footage and police reports
  • requesting detailed reports from specialists, such as building surveyors
  • completing relevant paperwork
  • checking that the policy will cover the loss and that the customer is claiming a reasonable amount
  • organising clean-up or salvage operations, or arranging large-scale building repairs
  • making further investigations if you suspect fraud
  • presenting a report to the insurers, recommending how much should be paid out
  • advising claimants how to avoid further losses.

You might carry out several inspections a day.


Hours

You would typically work standard office hours, Monday to Friday, although you may work longer and unsocial hours during emergencies or if you are 'on call'.

You could be office-based or work from home, but would spend a lot of your time out on the road, visiting people in their homes or commercial workspaces. You would typically cover a set region. Part-time work may be possible when you are experienced.

The job can be dirty, stressful and there may be some risks, as you would sometimes visit sites within a few hours of an accident. In some cases you would wear safety clothing on site.


Income

  • Starting salaries for trainee and junior loss adjusters can range from between £15,000 to £30,000 a year.
  • With experience and CILA qualifications, earnings are usually between £30,000 and £45,000 a year.
  • With specialist skills or management duties, salaries can reach £70,000 or more a year.

There may also be extra bonuses based on personal or company performance. Salary packages may include a car, fuel allowance, and pension and insurance benefits.

Figures are intended as a guideline only


Entry requirements

To become a loss adjuster, you will need one of the following:

  • substantial proven experience and qualifications in insurance claims, or
  • a background in another relevant profession such as surveying, engineering, accountancy, law or risk management.

You could join the insurance industry as a claims technician or in a support role for a firm of loss adjusters, and work towards insurance industry qualifications such as the Chartered Insurance Institute (CII) Level 3 Certificate, Diploma and Advanced Diploma in Insurance. See Insurance Claims Handler and Insurance Claims Manager profile for details.

Although loss adjusting is not normally an entry-level job, some larger companies run graduate training schemes for new entrants. Although degree subjects are not also specified, you may find a business, finance, surveying or engineering orientated degree more useful in a competitive job market. If you are a sixth form or higher education college leaver, opportunities for loss adjusting assistants occasionally arise. Due to the numerical and communication aspects of the job, GCSEs (A*-C), or equivalent, in English and maths are usually expected.

It may be possible for you to enter as a trainee loss adjuster through a Level 2 Apprenticeship or Level 3 Advanced Apprenticeship in Providing Financial Services, taking the General Insurance pathway. This would usually involve training in claims management before progressing into loss adjusting.

The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. For more information, visit the Apprenticeships or the Financial Skills Partnership (FSP) websites.


Training and development

If you don't already have experience of claims handling, you will start with desk-based work such as checking claims and dealing with insurance companies and policyholders. Larger insurance companies and firms of loss adjusters may run structured training schemes.

For people without experience or prior knowledge, the Chartered Institute of Loss Adjusters (CILA) has an entry level qualification Cert CILA specifically aimed at providing the knowledge required for handling claims. Additionally, the Foundation Insurance Test (FIT) Award offered by the Chartered Insurance Institute (CII) is a single unit course which requires the candidate to pass a multiple-choice style test which can then lead on to further professional qualifications.

Loss adjusters usually follow claims specific professional qualifications offered by the CII and CILA. Professional qualifications undertaken depend on employers and personal abilities, but quite often start at the Certificate level, progressing upwards:

  • Cert CILA
  • CII Level 3 Certificate in Insurance
  • CILA Diploma (due for released in late 2011)
  • CII Diploma in Insurance
  • CII Advanced Diploma in Insurance, which leads to Associate membership of the CII (ACII)
  • Chartered or Certified Status with CILA.

Many people acquire the Cert CILA or CII Diploma in Insurance before embarking on CILA Associate qualifications. Entrants to CILA exams must be 21 or over. To progress to CILA Associate and achieve the status of Chartered Loss Adjuster, it is necessary to pass three CILA exams, and the Accreditation for Chartered Status, and gain five years' experience as an independent loss adjuster. If you are working for the insurer, rather than as an independent loss adjuster, you would follow the same route, but apply instead for Accreditation of Certified Status (ACS).


Skills and knowledge

  • good observational skills
  • excellent written and spoken communication skills
  • tact and understanding when dealing with claimants
  • analytical ability and research skills
  • the ability to work independently
  • good time management and the ability to work to deadlines
  • the ability to absorb information quickly
  • honesty and impartiality
  • administrative and IT skills

More information

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 3772
www.directions.org.uk

Chartered Institute of Loss Adjusters (Opens new window)
Warwick House
65/66 Queen Street
London
EC4R 1EB
Tel: 020 7337 9960
www.cila.co.uk

Chartered Insurance Institute (Opens new window)
42-48 High Road
South Woodford
London
E18 2JP
Tel: 020 8989 8464
www.discoverrisk.co.uk
www.cii.co.uk


Opportunities

You could be employed by insurance companies and brokers, specialist loss adjusting firms, or by an organisation's risk management department.

Jobs may be advertised in the local, national and insurance press, and by financial services recruitment agencies. The profession is looking to recruit more graduates direct into loss adjusting. There is demand for loss adjusters with specific industry and sector expertise, such as marine, aviation and forensic accountancy.

With experience, you could choose tospecialisein a particular type of claim, or you could become self-employed, either working freelance or setting up your own firm of loss adjusters.

You may find the following useful for job vacancies and general reading (links open in new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


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