Skip Ribbon Commands
Skip to main content Can't find what you're looking for?

Job profiles

Forklift truck operator

  • Hours

    37-42 per week

  • Starting salary

    £12,000 + per year

If you can complete physical tasks quickly and accurately, and you can judge measurements like weights, this job could be ideal for you.

Forklift truck operators load and unload goods deliveries, and move them to and from storage areas in a warehouse or depot.

In this job you'll need good physical coordination. You'll also need to be able to follow written instructions and keep records.

There are no set entry requirements to get into this job, but ability in basic maths and English could give you an advantage. You must complete approved forklift training before you can use a truck, but this will usually be provided by your employer. You can also get into this job through an Apprenticeship.



The work

As a forklift truck operator, your main duties would include:

  • loading and unloading goods from vehicles such as lorries or aircraft
  • moving goods packed on pallets or in crates around the storage facility
  • stacking goods in the correct storage bays, following stock control instructions
  • checking loads are secure
  • stacking empty pallets
  • performing daily equipment checks, for example recharging the truck's battery
  • helping to load and unload trucks by hand where necessary
  • performing other warehouse tasks like packing.

You could work with various machines including counter-balance trucks, telescopic handlers, side-loading trucks and pedestrian-controlled pallet lifting equipment.


Hours

You would normally work between 37 and 42 hours a week. Shiftwork, including nights, is common and overtime is often available.

You would work mainly indoors in a warehouse or factory setting, and outdoors in a yard, port or airport.


Income

  • Starting salaries can be between £12,000 and £13,000 a year.
  • Experienced operators can earn from £14,000 to £22,000 a year.

Operators may receive shift or night work allowances, and bonus schemes may apply.

Figures are intended as a guideline only.


Entry requirements

There are no set entry requirements, but many employers like evidence of ability in basic maths and English. You must complete approved forklift training before you can use a truck, but this will usually be provided by your employer.

Previous warehouse or depot experience will give you an advantage when applying for jobs, and basic maths skills would be useful for working out weights and distances.

The minimum age to start training is 16. If you operate a forklift truck on a public road, traffic legislation applies and you must hold a valid driving licence. You may also need a driving licence and your own vehicle to get to work when shift start times are not covered by public transport.

You may be able to get into this career through an Apprenticeship in Warehousing and Storage. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more about Apprenticeships, visit the Apprenticeships website.

If you are out of work, there may be back-to-work training schemes running in your area, which could include forklift training. You may have to satisfy certain eligibility conditions. Contact your local Jobcentre Plus office for more details.

For more details about working in the storage and distribution industries, visit the Skills for Logistics website.


Training and development

Once you start working, your employer will provide you with training so that you can use a forklift truck safely.

Your training would last three to five days and would take place in a training centre or on your employer's premises. It would combine theory with practical exercises, leading to a test which covers:

  • equipment checks
  • manoeuvring in confined spaces with and without a load
  • stacking and unloading items at different heights.

The Health and Safety Executive (HSE) approves six organisations to monitor and accredit forklift training providers:

  • Association of Industrial Truck Trainers (AITT)
  • Construction Skills
  • Lantra Awards
  • National Plant Operators Registration Scheme Ltd
  • Road Transport Industry Training Board (RTITB) Ltd
  • Independent Training Standards Scheme and Register (ITSSAR).

For more information, visit the HSE website.

Some of the training providers also offer forklift instructor training courses for more experienced staff. These courses cover health and safety legislation, training and assessment methods, and report writing.

You may need to take refresher training and be re-assessed from time to time to keep your skills up to date. You would need to take further training if you want to work on different kinds of forklift truck.

Your employer may also give you the opportunity to gain work-based qualifications, such as:

  • Specialised Plant and Machinery Operations (Lifting and Transferring) at Levels 1 and 2
  • Controlling Lifting Operations at Level 3
  • Warehousing and Storage at Level 2.

All of these include forklift training options.


Skills and knowledge

To be a forklift truck operator you will need to have:

  • a responsible and mature attitude to work
  • the ability to work quickly, especially during busy periods
  • good physical coordination to operate a truck
  • the ability to assess weights and judge distances and heights
  • the ability to follow written instructions and keep records
  • an awareness of health and safety.

More information

National Plant Operators Registration Scheme (Opens new window)
PO Box 204
Northwich
Cheshire
CW9 7FY
Tel: 01606 351240
www.npors.com

Road Transport Industry Training Board LTD (RTITB) (Opens new window)
Access House
Halesfield 17
Telford
TF7 4PW
Tel: 01952 520200
www.rtitb.co.uk

Skills for Logistics (Opens new window)
12 Warren Yard
Warren Farm Office Village
Milton Keynes
MK12 5NW
Tel: 01908 313360
www.skillsforlogistics.org

Lantra Awards (Opens new window)
www.lantra-awards.co.uk

Association of Industrial Truck Trainers (Opens new window)
Unit 20
The Springboard Centre
Mantle Lane
Coalville
LE67 3DW
Tel: 01530 277857
www.aitt.co.uk

Construction Skills CITB (Opens new window)
Bircham Newton
King's Lynn
Norfolk
PE31 6RH
Tel: 0344 994 4400
www.cskills.org

Independent Training Standards Scheme and Register (ITSSAR) (Opens new window)
Armstrong House
28 Broad Street
Wokingham
Berkshire
RG40 1AB
Tel: 0118 989 3229
www.itssar.org.uk


Opportunities

You could find work in factories, retail warehouses and stores, goods yards, ports and airports, and haulage depots.

Your promotion options include becoming a shift supervisor or team leader. With experience and further training, you could work as a forklift instructor or maintenance engineer.

Alternatively, you could transfer to related industries like construction or logistics, to become a construction plant operator or (with further training), an LGV driver.

Vacancies are advertised with Jobcentre Plus, recruitment agencies and in the local and national press.

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The storage and warehousing industry is part of the logistics sector, represented by the Skills for Logistics Sector Skills Council, which also includes: air freight; wholesaling; road haulage; freight forwarding; postal services; and couriers. Logistics is the movement and supply of all goods (or freight) from raw materials, through all stages of the manufacturing process to the delivery of the finished product to companies and consumers. This is known as the ‘supply chain.’ Nearly 2,320,000 people work in the logistics sector, which accounts to 8% of the UK workforce. It has been estimated that the logistics sector is worth £86.54 billion to the UK economy.

Warehouses operate by storing all sorts of products and then dispatching them to where they are needed. A variety of goods are stored in warehouses, including: chemicals; electrical goods; textiles; and foodstuffs. To manage goods safely warehouses may need to be kept at, for example, a certain temperature or have refrigerated areas to keep food frozen.

Key facts:

  • A total of 190,600 people are employed in storage and warehousing in the UK, which is estimated to be 11% of the logistics sector workforce.
  • There are 5,600 storage and warehousing workplaces in the UK.
  • In England, the storage and warehousing industry employs a greater proportion of younger people than in any other part of the logistics sector.
  • 41% of the workforce is under 35 years old.
  • Self-employment in this industry is limited.

Jobs in the industry range from: warehouse assistant, warehouse manager, storekeeping, stores administration, forklift truck driver, warehouse team leader, order picker, stock controller.


National and regional data

East Midlands – Of the 156,600 employees working in logistics businesses in the region, 29,800 work in storage and warehousing. This equates to 19% of the logistics workforce in the East Midlands.

East of England – Of the 186,700 employees working in logistics in the East of England, 14,800 work in storage and warehousing. This equates to 8% of the logistics workforce in the region.

London – Of the 178,800 employees working in logistics businesses in London, 11,800 work in storage and warehousing. This equates to 7% of the logistics workforce in the city.

North East – Of the 55,000 employees working in logistics in the North East, 4,100 work in storage and warehousing. This equates to 7% of the logistics workforce in the region.

North West – Of the 193,400 employees working in logistics in the North East, 25,100 are employed in storage and warehousing roles. This equates to 13% of the logistics workforce in the region.

South East – Of the 256,300 employees working in logistics businesses in the region, 22,500 are employed in storage and warehousing roles. This equates to 9% of the logistics workforce in the region.

South West – Of the 135,100 employees working in logistics in the South West, 12,400 work in storage and warehousing. This accounts for 9% of the logistics workforce in the region.

West Midlands – Of the 187,500 employees working in logistics in the West Midlands, 29,300 are employed in storage and warehousing. This accounts for 16% of the logistics workforce in the region.

Yorkshire and the Humber – Of the 158,100 employees working in logistics in the region, 23,700 people are employed in storage and warehousing. This accounts for 15% of the logistics workforce in the region.

Northern Ireland – There is an estimated 80 workplaces involved in storage and warehousing.

Scotland – There is an estimated 7,600 employees in the industry, accounting for 7% of the logistics sector, in around 400 workplaces.

Wales – There is an estimated 4,500 employees in, accounting for 8% of the logistics sector, in around 200 workplaces.

[N.B. Data derived from Annual Population Survey, 2008, Annual Business Inquiry, 2007 and Inter‐Departmental Business Register, 2007.]


Career paths


Further sources


View full Job market information






Get skills in..

Want to get the skills needed to be prepared for this job? Click on the links below to see relevant courses.



What are people talking about today?

View our Forums

Career Tools

We’re interested in your opinion!

We’d like to know what you think of the National Careers Service website.

If you would like to take part in a short survey after you have finished using the website, please click ‘yes’ below.