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Credit manager

  • Hours

    35 and 40 per week

  • Starting salary

    £20,000 + per year



The work

As a credit manager, it would be your job to protect your employer's finances by controlling the credit offered and managing the debts that customers owe. This might be for a finance company, or for any company that sells goods or services.

You could focus on one of two main areas of work:

  • commercial credit – dealing with business customers
  • consumer credit – dealing with credit taken out by members of the public.

In either area, your key tasks might include:

  • checking customers’ credit rating with banks and credit reference agencies
  • deciding whether to offer credit
  • setting up the terms of credit and making sure that the customer pays on time
  • managing a team of credit controllers or accounting technicians
  • negotiating repayment plans
  • stopping supplies of goods to late-paying business customers
  • starting legal action to recover debts if necessary
  • in insolvency or bankruptcy cases – liaising with other creditors, arranging for goods to be recovered by bailiffs, or dealing with liquidators if a company’s assets are to be sold off.

In a smaller company, you might also carry out general accounting and administrative work.


Hours

In a full-time job you would work between 35 and 40 hours a week Monday to Friday. Overtime may be necessary at busy times such as the end of the financial year. Part-time work may be available.

You would be mainly office-based, but you might also travel to visit customers or attend court.


Income

  • Starting salaries can be between £20,000 and £25,000 a year.
  • This can rise to between £40,000 and £60,000 a year or more, depending on the size of the company.
Figures are intended as a guideline only.

Entry requirements

You would often start as a credit controller, sales administrator or debt collection agent, and work your way up to credit manager as you gain experience and take on more responsibility.

You could also move into credit management with qualifications and experience in other financial areas like accountancy or banking.

Employers will expect you to have a good standard of general education. You may have an advantage with a business-related qualification such as a BTEC National Diploma or HND in Business and Finance before you look for work, although this is not essential.

It may help your promotion prospects to study for professional qualifications from the Institute of Credit Management (ICM) whilst you are working. These include their introductory Level 2 Diploma in Credit Management, and the Level 3 Diploma for people wanting to progress into a management role. See the ICM website for more information.


Training and development

When you start as a credit manager you would be expected to be experienced in credit control and have a good knowledge of credit law. Your employer would& train you in their in-house systems, and you may also receive training in litigation and insolvency proceedings.

You may get the opportunity tocwork towards professional qualifications from the Institute of Credit Management, such as:

  • ICM Level 3 Diploma in Credit Management – a qualification for people aiming for a management role, leading to Associate Membership of ICM (AICM)
  • ICM Level 5 Diploma in Credit Management – a foundation degree-level course that leads to full Membership of ICM (MICM).

You can study for the ICM courses by distance learning, or part-time at certain colleges.

You could also choose to& top up your ICM Diploma to the Foundation Degree in Credit Management, which is available part-time or by distance learning from Thames Valley University. See the ICM’s website for more information about all their qualifications.

If you have at least five years' credit management experience, you can become a Member of ICM without taking the Diploma in Credit Management.

You should keep up to date with credit laws and procedures throughout your career. ICM offers a range of training seminars to help your professional development.


Skills and knowledge

  • the ability to lead and motivate a team
  • good judgement and decision making ability
  • good spoken and written communication skills
  • a confident and assertive manner
  • a high degree of accuracy and attention to detail
  • good organisational skills
  • the ability to work under pressure and to deadlines
  • good business sense and commercial awareness
  • mathematical and computer skills.

More information

Institute of Credit Management (Opens new window)
The Water Mill
Station Road
South Luffenham
Leicestershire
LE15 8NB
Tel: 01780 722900
www.icm.org.uk

Financial Skills Partnership (Opens new window)
51 Gresham Street
London
EC2V 7HQ
Tel: 0845 257 377
www.directions.org.uk


Opportunities

You could work for businesses in many sectors, including banking, retail, manufacturing and service industries. Jobs may be advertised in the local press, in financial and credit publications, through the ICM and by specialist financial recruitment agencies.

With experience, you could progress into senior general management or move to a larger company.

Alternatively, you could move into insolvency work with an accountancy firm, or become a self-employed consultant, advising businesses on credit systems.

You may find the following useful for job vacancies and general reading (links open new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The financial services industry is represented by the Financial Skills Partnership (FSP) which includes the following activities:

  • Banking – for individuals and businesses to manage their money, access loans, buy property, exchange currencies and many other activities. It is organised into three core categories: Retail; Corporate; and Wholesale banking.
  • Investments – managing and growing the wealth of individuals and organisations
  • Insurance – covers a huge variety of risks, from cars and houses to ships, planes and satellites.
  • Financial Advice – about working with people to plan their financial goals, based on their current situation and looking at the best ways they can achieve their financial objectives, such as helping someone to choose a mortgage, invest their savings or plan for their retirement.

Almost 1.2 million staff in 34,000 workplaces constitute the UK’s financial services sector, from online car insurers to retail banking giants, and from self‐employed independent financial advisers (IFAs) to global investment banks. Operating under a regulatory framework unique to the UK, the sector facilitates the allocation of capital, promotes confidence and continuity in life and business by managing risk and maintains the transaction systems that the rest of the economy relies on to conduct its business.

Key facts:

  • 47% of firms employ 250 people.
  • Employment is dominated by a handful of large employers, most notably the high street retail banks, e.g. Barclays, HSBC.
  • 29 % of the financial services workforce is employed in administrative or secretarial roles.
  • About a quarter of the workforce is in associate professional and technical roles.
  • Managerial roles, including owners in private companies and the self‐employed, account for 37% of the workforce.
  • Employment growth in UK financial services has been weak when compared with other countries, notably the US
  • Recently, there have been notable declines in employment numbers because of the recession
  • Staff turnover has declined, as fewer vacancies and concerns about the recession may be deterring people from changing jobs

Jobs in the industry range from:

  • Insurance – underwriting, broking, customer services, sales, risk management, compliance, training, actuarial and administrative roles
  • Investments – asset management (sometimes called fund management), product development, product management, investment analysis, relationship management
  • Banking – retail banking (customer services, customer advice, financial advice, foreign exchange and branch management); corporate banking (corporate advice, relationship management, small business management and corporate management); and wholesale banking (mergers and acquisitions, research, sales and trading, and corporate finance)
  • Financial advice – mortgage adviser, independent financial adviser, compliance practitioner, pensions adviser

National and regional data

East Midlands – retail banking dominates financial services employment in the East Midlands. Women make up 53% of the workforce and 51% of workers are aged 35‐59. Full‐time employees account for 73% of the workforce and the average salary is £29,383.

East of England – insurance and insurance broking make up the most important parts of the financial service economy in this region, with Norwich a main centre. The region employs 12% of the country’s financial services workforce, with the majority, 88%, full‐time. Men make up 56% of employees, with 57% of workers aged 35‐59. Average earnings are £34,433.

London – this is the major centre of the UK’s financial services industry, centering on the City and Canary Wharf. Wholesale banking and insurance, investments and exchange markets are all well represented here. Almost of quarter of the workforce; 24% is based in London. Men make up 66% of the workforce and most jobs are full‐time, 94%. The majority of employees; 49% are aged 20‐34 and the average salary is £86,779 although this is heavily skewed by the number of high‐earning posts in the City. For most, the average is much lower.

North East – insurance broking and banking are the most important financial services in the region, with Newcastle the main centre of activity. Around 3% of the UK workforce is based in the region. Women form 66% of the workforce and 63% of workers are full‐time. Employees aged 34‐59 make up the largest share of the workforce at 52%, and the average salary is £27,219.

North West – Manchester is the biggest centre in the region but Chester, Macclesfield and Stockport are important clusters. Banking and general insurance form the bulk of businesses. The region employs 9% of the UK’s financial services workforce, with women making up 56% of employees, and most jobs are full‐time, 80%. Workers aged 34‐59 form the largest section of the workforce at 57%. The average salary in the region is £28,416.

South East – the region is second only to London in size, taking up 15% of the workforce. The gender split between men and women is fairly even at 54% and 46%, respectively, and 60% of all employees are aged 34‐59. Most people are employed full‐time, 84% and the average earnings are £37,298.

South West – The main centres for financial services in this region are Bristol, Bournemouth, Gloucester and Swindon. The sector here makes up 7% of the UK’s sector total. Women form 59% of the workforce and the majority of jobs are full‐time, 75%. People aged 34‐59 form the largest share of the workforce. Average salary for the sector is £34,910.

West Midlands – the region employs around 6% of the UK’s workforce, with the majority centred on Birmingham. Banking, general insurance and credit are the most important sub‐sectors here. Men make up 52% of employees, with 72% of jobs overall being full‐time. Workers aged 34‐59 are in the majority at 52%. The average salary is £29,014.

Yorkshire and the Humber – the emphasis across the region is on retail banking and makes up 7% of the country’s workforce. There are slightly more women than men working in the sector at 51%, and 81% of jobs are full‐time. Once again, the 34‐59 age range is most common among employees, accounting for 51%. Average earnings are £27,481.

Scotland – financial services in Scotland range from retail banking to pensions and car insurance, with centres of activity in and around Edinburgh, Glasgow and Dunfermline. Over 2,100 companies are directly involved in the industry, providing 7% of the UK’s financial services workforce. The most common age range of employees is 34‐59, and most people work full‐time, 81%. The average salary for the sector as a whole is £35,016.


Career paths


Further sources


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