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Assistant immigration officer

  • Hours

    36 per week

  • Starting salary

    £15,000 + per year

Assistant immigration officers check that people are legally allowed to enter and stay in the UK.

To do this job you should have a confident manner. You should be able to apply rules fairly. You’ll also need to be able to handle difficult situations.

You do not need set qualifications to do this job. When you apply for an assistant immigration officer job you will have to complete an application form that lists your skills and life experience. You’ll need to take a written test and pass various selection tests and an interview.



The work

As an assistant immigration officer (AIO), your duties would include:

  • checking passports and work permits
  • interviewing people entering the UK
  • taking fingerprints
  • helping immigration officers with surveillance work
  • arranging to remove people who are not allowed to stay in the UK
  • issuing forms and carrying out clerical work
  • dealing with airlines and shipping companies
  • handling telephone enquiries.

You would work closely with immigration officers and the police.


Hours

You would work 36 hours a week, usually in a shift pattern that includes nights, weekends and public holidays.

Some of your work would be office-based, while some would be in the arrivals hall of an airport or port. You may travel around the country if taking part in surveillance work.


Income

Assistant immigration officers earn around £15,000 to £16,500 a year. Immigration officers start on around £21,000 to £22,000.

There are extra allowances for working shifts and unsocial hours, and for officers working in the London area.

Figures are intended as a guideline only.


Entry requirements

You do not need set qualifications for most jobs in the UK Border Agency. However, when you apply for a job you will:

  • complete an application form, demonstrating your skills and life experience
  • take a written test, examining your level of literacy and numeracy
  • need to pass various selection tests and an interview.

For many AIO jobs, you will also be asked to pass a health and fitness test and hold a full driving licence.

For most jobs you will need to be between age 18 and 64½, and a British citizen with no restrictions on your stay in the UK (you will normally need to have lived in the UK for the last five years, too).

You will be security checked for all jobs.

You will find it helpful to have experience of working with the public. You may also find it useful to speak other languages, but this is not essential.

See the UK Border Agency and the Civil Service websites for more details about recruitment.


Training and development

You will have an initial training period at either Heathrow or Gatwick Airport, or the port of Dover.

Your training will be a mixture of classroom-based and practical work.

Ongoing in-house training will be available throughout your career. The Agency may also pay for you to take external part-time courses related to your work, such as developing computer or language skills.


Skills and knowledge

To be an assistant immigration officer, you should have:

  • a confident and assertive manner
  • the ability to apply rules fairly
  • calmness under pressure
  • the ability to handle difficult situations
  • good judgement
  • excellent communication skills
  • the ability to relate to people of all backgrounds and cultures
  • report writing skills.

More information

UK Border Agency (Opens new window)
www.ukba.homeoffice.gov.uk/aboutus/workingforus

Civil Service Jobs Online (Opens new window)
No central telephone number for information, see website for contacts for individual departments
www.civilservice.gov.uk/jobs

Careers in Operational Delivery (Opens new window)
Helps you to explore the different career pathways you would need to follow to get to specific job roles within Operational Delivery.
www.civilservice.gov.uk/networks/operational-delivery/careers


Opportunities

You could be based at any one of over 50 airports and seaports around the UK, or at the Channel Tunnel. You must be prepared to work anywhere in the UK.

Jobs may be advertised in the local and national press, through Jobcentre Plus, and on Civil Service recruitment websites.

There is a clear promotion route from AIO to immigration officer, and possibly on to higher management posts.

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

Police and law enforcement is part of the justice sector, which is represented by Skills for Justice Sector Skills Council. It includes: forensic science; prosecution service; courts and tribunals; custodial care; community justice; plus fire and rescue services. The UK justice sector works to create and maintain a safe, just and stable society. The purpose of the sector is to reduce crime and re‐offending, promote confidence in the criminal justice system, protect people and contribute to the reduction and fear of crime, and support the administration of justice. The sector employs around 600,000 employees in the UK across a range of organisations operating with different remits.

Policing and law enforcement within the UK includes agencies responsible for: the maintenance of law and order; the prevention and detection of crime; and the reassurance and support for communities. The main functions are:

  • promote safety and reduce disorder
  • reduce crime and fear of crime
  • investigating crime
  • contribute to delivering justice in a way that secures and maintains public confidence in the rule of law

Policing organisations includes: 43 police forces in England and Wales; 8 police forces in Scotland; police service of Northern Ireland; Non‐Home Office Forces, such as British Transport Police, Civil Nuclear Constabulary and Ministry of Defence Police; and Special Forces, such as Serious and Organised Crime Agency (SOCA), Scottish Crime and Drug Enforcement Agency and Royal Military Police Special Investigations Branch. Law enforcement organisations primarily work to protect the UK borders and frontiers, including HM Revenue and Customs (HMRC) and UK Border Agency.

Key facts:

  • In total, there are 321,828 people working in police and law enforcement, of which:
    • 262,124 people work within the police service
    • 62,231 work in Non‐Home Office Forces
    • 4,645 work in Special Forces
  • There are approximately 90 establishments across the UK with the majority employing over 200 employees.
  • Police forces in England and Wales employ 80,322 full‐time equivalent non‐uniformed staff to undertake posts in finance, personnel, scenes of crime and transport, force intelligence, etc.
  • Women across the justice sector as a whole tend to be concentrated in support roles.

Jobs in the industry range from: Police Officers, Immigration Officers, Police Community Support Officers, Force intelligence officer, Border patrol, Immigrations officer, Inspector, and Call handler.


National and regional data

The East Midlands has 5 police forces that employ approximately 17,800 officers, staff and specials, approximately 7% of the police service. The five forces are: Derbyshire; Leicestershire; Lincolnshire; Northamptonshire; and Nottinghamshire. Derbyshire Constabulary had a 2‐4% increase in the number of officers from 2007 to 2008.

The East of England has 6 police forces that employ approximately 22,000 officers, staff and specials, approximately 9% of the police service. The six forces are: Bedfordshire; Cambridgeshire; Essex; Hertfordshire; Norfolk; and Suffolk.

London has 2 police forces that employ approximately 54,000 officers, staff and specials, approximately 22% of the police service. The forces are: City of London; and Metropolitan Police Service. Additionally 3,100 police officers, staff and specials in the British Transport Police work throughout London.

The North East has 3 police forces that employ approximately 12,000 officers, staff and specials, approximately 5% of the Police service. The three forces are: Cleveland; Durham; and Northumbria.

The North West has 5 police forces that employ approximately 33,500 officers, staff and specials, approximately 13% of the police service. The five forces are: Cheshire; Cumbria; Greater Manchester; Lancashire; and Merseyside.

The South East has 5 police forces that employ approximately 32,600 officers, staff and specials, approximately 13% of the police service. The five forces are: Hampshire; Kent; Surrey; Sussex; and Thames Valley.

The South West has 5 police forces that employ approximately 21,400 officers, staff and specials, approximately 9% of the police service. The five forces are: Avon and Somerset; Devon and Cornwall; Dorset; Gloucestershire; and Wiltshire. Gloucestershire Constabulary had 2‐4% increase in the number of officers from 2007 to 2008.

The West Midlands has 4 police forces that employ approximately 25,000 officers, staff and specials, approximately 10% of the police service. The four forces are: Staffordshire; Warwickshire; West Midlands; West Mercia; and West Midlands.

Yorkshire and Humberside has 4 police forces that employ approximately 24,000 officers, staff and specials, approximately 10% of the Police service. The four forces are: Humberside; North Yorkshire; South Yorkshire; and West Yorkshire.

In Northern Ireland, there are 13,700 people employed in policing and law enforcement, of which mostly all are employed by Police Service Northern Ireland (PSNI). There are a number of skill shortages in Northern Ireland, including: performance management; first line management skills; dealing with volume crime; and investigative skills alongside new community policing issues.

In Scotland, there are 26,629 people employed in policing and law enforcement. The role of Police Community Support Officer has recently been introduced. Immediate challenges for the industry include: attracting appropriately skilled staff; increased partnership working across the sector as a whole; keeping up with technology; and keeping up with policy and legislative change.

In Wales, there are 13,500 people employed in policing and law enforcement, of which the majority are in the police service. Some specific skills shortages include: multi agency working; management and leadership skills; managing change; financial and resource management; ICT and computing; and race and diversity.


Career paths


Further sources


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