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Web content manager

  • Hours

    35-40 per week

  • Starting salary

    £24,000 + per year

If you like dealing with the written word and you have an organised approach to work, this job might suit you well.

A web content manager is responsible for the information that appears on a company's website. They work closely with project teams, editors, developers and designers to coordinate the site content and make sure it caters to the needs of the target audience.

In this job you would need to meet deadlines. You would also need writing skills to produce your own work and provide feedback to others. You would also need creativity to think of new ways to present information.

There aren't any specific entry requirements for this job, but a background in journalism, IT or marketing may help you. You usually need to show employers examples of your written work, which could be from paid work or voluntary work.



The work

As a web content manager, you could work on sites that are open to the public on the world wide web, or sites for staff use only on a company's intranet.

Your duties could include:

  • taking a lead role in maintenance and development of the site
  • meeting with editing, marketing and design teams to plan and develop site content, style and appearance
  • using web content management systems to analyse website usage statistics
  • writing reports for senior managers, clients and partnership organisations
  • setting permissions for site users
  • promoting information about the website to target customers and partners
  • carrying out quality assurance checks on content
  • reporting technical problems to IT support staff
  • dealing with legal issues, such as copyright and data protection.

The type of content you might work on could vary widely but some examples include:

  • e-commerce, such as online shopping or banking
  • product advertising and retail catalogues
  • local, national and international news reports
  • details about college and university departments
  • online public information and government services.

In larger companies, you may manage an editorial team who research and produce material – text, images and multimedia – for publication on the website. In smaller organisations, you might have a more 'hands on' role in content production and writing.


Hours

You would usually work 35 to 40 hours a week, Monday to Friday. Overtime may sometimes be necessary to meet deadlines.

Most of your work will be office based at a computer. There may be some out-of-office duties, for example attending meetings with clients or partners.


Income

Web content managers’ salaries fall between £24,000 and £50,000 a year, depending on the level of experience.

Figures are intended as a guideline only.


Entry requirements

There is no set entry route into this career. You may have a background in journalism, marketing or IT, or you might move into the role after gaining experience in another area of a business.

Whatever your background, you would normally need previous experience of writing content in some form, although not necessarily online. A useful way to show employers your skills is to build up a collection of your published work.

You can gain writing experience in several ways:

  • through your existing workplace – producing marketing materials or bulletins for the company intranet
  • voluntary work – creating articles, leaflets and information sheets for a community group, a charity or local free newspaper
  • taking a training course at college or university.

You could take a course that would teach you some of the skills needed for producing web content. Relevant subjects include journalism, publishing, media, and communications, PR and marketing. Contact your local colleges for course details and entry requirements.

You do not need specific IT skills for a management position, although knowledge of web design, desktop publishing and photo imaging would broaden your options, as many jobs combine management with writing or web design.

An understanding of web content management systems and how they work could be useful, but you would be given training in specific packages once you start working.

See the profiles for web designer and web developer for more information about technical areas of the job.

For more information about web accessibility and other web writing standards, see the World Wide Web Consortium (W3C) website.


Training and development

Once you start working, you would normally be given in-house training by your employer, covering:

  • house style
  • content management systems
  • policies and procedures.

You may have opportunities to develop your management skills by attending short training courses covering specific areas of the job.

If you have a degree or relevant experience, you could take a postgraduate training course in online journalism or electronic publishing to develop your skills. These courses cover subjects such as:

  • online research methods
  • content management
  • regulations
  • layout and design.

You could also take courses with the National Union of Journalists (NUJ) or the Society of Proofreaders (SfEP), which include training for copy-editing, proofreading and negotiating. See their websites for more details.


Skills and knowledge

To be a web content manager you should have:

  • good organisational skills and the ability to meet deadlines
  • an understanding of legal issues, such as copyright
  • sound financial management and negotiating skills
  • confident presentation skills
  • the ability to foster relationships with clients and partners
  • good teamworking skills
  • an understanding of online writing issues, such as house style and content structure
  • an excellent grasp of English grammar, punctuation and spelling
  • the ability to write for a target audience
  • creative skills to find interesting ways to present information and to generate new ideas
  • attention to detail, for example when proofreading
  • the ability to give and receive constructive feedback on pieces of work.

More information

World Wide Web Consortium (W3C) (Opens new window)
www.w3.org

Society for Editors and Proofreaders (SfEP) (Opens new window)
Apsley House
176 Upper Richmond Road
Putney
London
SW15 2SH
Tel: 020 8785 6155
www.sfep.org.uk

National Union of Journalists (NUJ) (Opens new window)
www.nuj.org.uk


Opportunities

You could find work with any company that develops its own website or provides its services online. Jobs are usually advertised in the local and national press and online.

If you have web design skills you could have an advantage when looking for work, as many jobs combine writing content with site design.

Your promotion options include information management, technical web development and wider information planning and policy roles.

You may find the following useful for job vacancies and general reading (links open in new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The interactive media industry is part of the creative industries, which is represented by Creative Skillset. This includes: advertising; animation; computer games; corporate and commercial production; fashion and textiles; film; interactive media; photo imaging; publishing; radio; and television.

Interactive media is a rapidly evolving industry and defining it can be difficult. It broadly refers to digital media with which the user actively interacts in order to change or affect their experience, and which can only be experienced through interaction. Interactive media products include web sites, multimedia catalogues, Digital Advertiser Locations and other red-button interactive television destinations, and computer games. These products are distributed to devices either via a network or on physical media (such as mobile phones, televisions, kiosks). The industry is divided into: web and internet; offline multimedia; companies specialising in mobile content; and interactive TV.

Key facts:

  • The industry employs around 40,000 people, representing 8% of the total creative industries workforce.
  • 29,500 people are in web development, 10,000 in interactive content and an unknown number in support services.
  • It is heavily reliant on freelancers and contractors.
  • The workforce is highly qualified, with a combination of specialist and more general skills.
  • 80% of the workforce has a degree; 36% of which are media related.
  • There are over 8,000 businesses in the industry: around 7,500 web and internet companies; 500 offline multimedia companies; and 40 companies specialising in mobile content and a growing number of interactive TV companies.
  • 46% of companies employ 1-5 people, 23% employ 6-10, 15% employ 11-20 and 13% employ 21-50 people.
  • Only 3% of companies have more than 50 people working for them.

Jobs in the industry include: Designer, Developer, Producer, Studio Manager, Account Manager, Content Strategist, Information Architect, Web Writer, SEO Specialist, Programmer, Usability Specialist.


National and regional data

The largest interactive media workforce is located in:

  • London
  • South East
  • Yorkshire and the Humber

After publishing and photo imaging, interactive media is the largest creative industries in the East Midlands. Nottingham has a number of successful and expanding interactive companies. Elektonika, Cuttlefish, Jupiter Design Ltd and Emnet are successful digital media communications companies in the region. IPTV (internet protocol TV) companies are starting to cluster in Lincolnshire as the University of Lincoln has satellite uplink facilities and a broadcast media graduate population to service the sector. There are 2,100 people working in the industry in the region.

In the East Midlands, there are 1,100 people working in the industry in the region.

In London, 13,200 people work for specialist companies in the key platforms of interactive television, web and internet, and offline multimedia.

There are 2,700 people working in the industry in the North East and 1,800 in the North West.

The interactive media and computer games industries make up 11% of all creative industries employment in the South East. There are over 6,000 people working in specialist companies in the key platforms of web and internet, interactive television and offline multimedia. A significant cluster of interactive businesses exists in Brighton and Hove, comprising largely web design companies, together with IT software and services, corporate media and e-learning producers. World renowned companies, such as LindenLab and Club Penguin, have set up their British HQ in Brighton.

In the South West, there are many creative, cutting edge interactive media companies in Bristol, Bath, Plymouth and parts of Wiltshire and Gloucestershire, including the E3 Group, Hyperlaunch, Team Rubber and Nameless. There are over 1,800 people working in the industry in the region.

There are a large number of interactive media businesses operating in the West Midlands, with a workforce of 800. The largest concentrations of businesses are in Birmingham, Rugby, Coventry and Leamington Spa.

In Yorkshire and Humberside, there are 5,600 people working in the industry in the region.

Only 100 people work in the industry in Northern Ireland.

3,000 people work for specialist companies in the key platforms of web and internet, interactive television, offline multimedia in Scotland. This amounts to 7% of the interactive media workforce as a whole.

In Wales, the industry is rapidly growing with around 100 companies employing around 1,700 people. Freelancers account for around 26% of the workforce in Wales.


Career paths


Further sources


View full Job market information






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