Quality control technician Job Information | National Careers Service

The work

The following examples show the kind of work you might do as a quality control technician in different industries.

In food and drink manufacturing:

• finding and removing faults at fixed stages of the production process (known as Hazard Analysis and Critical Control Point)
• testing microbiological, chemical and physical samples
• making sure labelling is accurate
• checking that production methods meet relevant legislation.

In manufacturing engineering:

• monitoring each stage of the production process
• using statistical analysis to make sure that machined parts are within tolerance limits
• inspecting materials and products for defects, using methods like non-destructive testing (NDT).

Some tasks would be common to most industries, such as:

• dealing with customer feedback and complaints, and passing on issues to managers where necessary
• assessing and rating suppliers
• reviewing and updating quality control policies
• training and mentoring new staff
• producing reports for quality managers.

You would usually work in a team, under the supervision of a quality manager.

Hours

You would normally work 35 to 40 hours a week, Monday to Friday. In manufacturing, you might work on a shift rota that includes evenings and weekends.

Depending on your industry, you could be based in an office, laboratory or factory production area.

Income

Trainee salaries can be between £12,500 and £15,000 a year. Experienced technicians can earn between £16,000 and £25,000.

Figures are intended as a guideline only.

Entry requirements

You normally need experience and/or qualifications appropriate to your industry to become a quality control technician. For entry to specific industries please see the relevant job profiles, for example the technician profiles in the Engineering and Manufacturing job family.

Most employers will also ask for some GCSEs, A levels or equivalent vocational qualifications related to your field, such as engineering or food science.

You may be able to train as an apprentice within your chosen industry and work your way up to a quality control position. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more, visit the Apprenticeships website.

• Apprenticeships

Although not essential, you could study for a foundation degree, BTEC HND or degree in quality management, assurance and control. To search for colleges and universities offering these courses see the Universities and Colleges Admissions Service (UCAS) website.

• Universities and Colleges Admissions Service

Some knowledge of quality standards and working methods will be useful when applying for jobs in quality control. You can find details of these on the British Standards Institution (BSI) website.

• British Standards Institution

Training and development

You would receive training from your employer, covering in-house testing procedures and quality standards, as well as industry regulations. You could take various work-based qualifications covering quality control, including:

• NVQ Performing Engineering Operations levels 1 and 2
• NVQ Laboratory and Associated Technical Activities levels 1 to 4
• NVQ Food Manufacture levels 1 to 3
• Diploma in Engineering Inspection and Quality Control.

You may also have the opportunity to gain a recognised professional qualification in quality management once you are working as a technician. Relevant courses include:

• Chartered Quality Institute (CQI) Level 3 Certificate in Quality (for people new to quality control)
• CQI Level 5 Diploma in Quality
• Chartered Management Institute (CMI) Level 4 Diploma in Quality Management.

The CQI offer a membership scheme for new entrants and experienced workers, plus a programme of Continuing Professional Development (CPD). Through this you may also be able to achieve Chartered Quality Professional (CQP) status.

Contact the CQI and CMI for more details.

There are other work-based awards available for specific industries, containing quality control units. Contact the professional body relevant to your industry for more details.

Skills and knowledge

To be a quality control technician you should have:

• excellent spoken and written communication skills
• technical knowledge relevant to your industry
• knowledge of relevant legislation and quality control standards
• good organisational skills and a methodical approach to work
• the ability to prioritise workloads and meet project deadlines
• the ability to pay close attention to detail
• good teamworking skills.

More information

Chartered Quality Institute
12 Grosvenor Crescent
London
SW1X 7EE
Tel: 020 7245 6722
www.thecqi.org

Chartered Management Institute (CMI)
Management House
Cottingham Road
Corby
Northants
NN17 1TT
Tel: 01536 204222
www.managers.org.uk

British Standards Institution (BSI)
389 Chiswick High Road
London
W4 4AL
www.bsigroup.co.uk

Opportunities

Quality control and assurance is playing an increasingly important role as a way of demonstrating a company's competitiveness in a global market. You could find opportunities in all industries in the private and public sector.

With experience and further training, you could progress to supervisory, management or research jobs.

You may find the following useful for job vacancies and general reading (links open in new window):

• Chartered Quality Institute
• Engineering Jobs Network
• Directgov (Jobseekers page)