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Postal delivery worker

  • Hours

    40 per week

  • Starting salary

    £17,000 + per year

If you are physically fit, reliable, and can keep to a schedule, this job could be just right for you.

As a postal delivery worker, you would sort letters and small packages before delivering them to homes and businesses.

In this job you will need good time-keeping. You will also need to be good at reading, writing and maths.

You don't need any specific qualifications to get into this type of work, but there is usually an aptitude test to check your level of attention to detail. You might be able to get into this job through an Apprenticeship.



The work

You would normally be based in a district delivery office, and have a round or 'walk' covering several hundred addresses. You could also work in a larger mail processing centre, dealing with incoming and outgoing mail for delivery across the country and overseas.

Your duties would include:

  • sorting mail by hand, into address order on a sorting frame
  • operating automated mail handling equipment, known as integrated mail processors (IMPs)
  • delivering mail on foot, using a bicycle or by van
  • collecting customer signatures for registered post and recorded deliveries
  • picking up mail from post boxes, post offices and businesses within the district
  • dealing with wrongly addressed or returned mail
  • moving mail to and from processing centres, delivery offices, railway stations and airports.

As a postal delivery worker in a rural area, you may have extra duties, such as delivering milk and other goods.


Hours

You would work up to 40 hours a week full-time, including Saturday mornings. You may have the option to work part-time hours or overtime, particularly at Christmas.

You could cover two or three miles each day on your deliveries, and your mail pouch could weigh up to 16kg at the start of your round, although you may be able to use a mail trolley or bicycle. You would be expected to work in all weather conditions.

Your employer would provide you with a uniform and footwear.


Income

  • Salaries for full-time positions start from £17,000 a year and can reach £30,000
  • The average wage is £22,000.

There are extra payments for unsocial hours, driving duties and other responsibilities. Postal workers in and around London usually receive a higher salary.

Figures are intended as a guideline only.


Entry requirements

You do not need any specific qualifications to do this job but your interview would usually include an aptitude test. This test is designed to check that you can read addresses properly and spot errors.

You may be able to get into this career by completing an Apprenticeship. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more, visit the Apprenticeships website.

You would need a driving licence with no more than 6 endorsements ('points') on it for any driving duties you may have.

Visit the Royal Mail website for more details about careers in the postal service.


Training and development

When you start work, you will usually receive two to three days' induction training at a head office, before moving to your district delivery office. You would then train on the job, under the supervision of experienced staff.

You could work towards a Level 2 qualification in Mail Services, which has units in:

  • sorting mail
  • delivering mail
  • using automated systems
  • collecting and transporting mail.

See the Skills for Logistics website for more details about relevant qualifications.


Skills and knowledge

To be a postal delivery worker you should have:

  • a good level of fitness
  • reliability and honesty
  • good time-keeping and the ability to keep to a delivery schedule
  • good reading, writing and maths skills
  • the ability to deal with repetitive tasks quickly and efficiently
  • basic computer skills for clerical tasks, such as re-directing mail
  • good communication and customer service skills
  • the ability to work alone or as part of a team
  • an awareness of health and safety issues.

More information

Skills for Logistics (Opens new window)
12 Warren Yard
Warren Farm Office Village
Milton Keynes
MK12 5NW
Tel: 01908 313360
www.skillsforlogistics.org

Royal Mail Group PLC (Opens new window)
100 Victoria Embankment
London
EC4Y 0HQ
www.royalmailgroup.com


Opportunities

See the Royal Mail website, or contact your local delivery office for information about job vacancies. You can find addresses in the local phone book or by asking at your nearest post office.

You could also find delivery jobs with other licensed mail operators (see the link below).

With experience, you could be promoted to higher grades like supervisor and manager. You could also move into parcel deliveries, courier jobs, post office counter work, or customer care and administration within district offices.

You may find the following useful for job vacancies and general reading (links open in a new window):

Job profiles are based on the latest information supplied to us by industry bodies, such as Sector Skills Councils. Please be aware that with the introduction of the Qualifications and Credit Framework (Opens in a new window) there has been, and will continue to be, changes to vocational qualifications. For more information, please check with industry bodies directly.

We do not accept responsibility for the content of external sites.


Related industry information

Industry summary

The postal service industry is part of the logistics sector, represented by the Skills for Logistics Sector Skills Council, which also includes: air freight; road haulage; storage and warehousing; wholesaling; freight forwarding; and couriers. Logistics is the movement and supply of all goods (or freight) from raw materials, through all stages of the manufacturing process to the delivery of the finished product to companies and consumers. This is known as the ‘supply chain.’ Nearly 2,320,000 people work in the logistics sector, which accounts to 8% of the UK workforce. It has been estimated that the logistics sector is worth £86.54 billion to the UK economy.

The postal service industry includes the transport and delivery of letters and parcels. It is the second largest industry within the logistics sector. The Royal Mail, as the largest employer within the postal service industry collects, processes, and delivers around 84 million items to 27 million addresses. Additionally, it serves 28 million customers through its network of some 14,300 Post Offices.

Key facts:

  • There are 232,500 people working in the postal service industry, which equates to 14% of the logistics workforce in the UK.
  • Of these 232,500 people, almost 193,000 work for the Royal Mail Group, which is almost 1% of the working population.
  • Postal service has 4,800 workplaces across the UK.
  • The workforce has an older age profile compared to other industries in the sector.
  • The industry appears to provide the greatest opportunity of part‐time working.
  • There are limited opportunities for self‐employment.

Jobs in the industry range from: mail sorter, postal delivery worker, delivery van drivers, fork lift truck operatives, couriers, LGV drivers.


National and regional data

East Midlands – 156,600 employees work within the logistics sector in the region. Of these 17,000 people work in postal service, this equates to 11% of the logistics workforce in the East Midlands.

East of England – 186,700 workers are employed in the logistics sector in the East of England, of these 27,100 work in postal service. This is 15% of the logistics workforce in the region.

London – 178,800 employees work in logistics in London. In this region 27,200 people work in postal service, which accounts for 15% of the logistics workforce in the region.

North East – The logistics sector employs 55,000 workers in the North East, of these, 9,700 are employed in postal service. This is 18% of the logistics workforce in the region.

North West – 193,400 workers are employed in the logistics sector in the North West, of these 23,900 are employed in the postal service. Postal Service employment accounts for 13% of the logistics workforce in the region.

South East – 256,300 employees work in logistics in the region. The postal service industry employs 33,000 employees, this equates to 13% of the logistics workforce in the South East.

South West – 135,100 employees work within the logistics sector in this region. Of these 23,400 people work in postal service, this equates to 17% of the logistics workforce in the South West.

West Midlands – The logistics sector employs 187,500 in the West Midlands, of these 16,700 are employed in the postal service. This is 9% of the logistics workforce in the region.

Yorkshire and the Humber – 158,100 workers are employed in the logistics sector in the region. 21,100 of these individuals work in postal service. This is 13% of the logistics workforce in the region.

Northern Ireland – There is an estimated 4,400 employees in postal services, accounting for 15% of the logistics sector, in around 170 workplaces.

Scotland – There is an estimated 18,700 employees in postal services, accounting for 16% of the logistics sector, in around 700 workplaces.

Wales – There is an estimated 10,500 employees in postal services, accounting for 19% of the logistics sector, in around 200 workplaces.

[N.B. Data derived from Annual Population Survey, 2008, Annual Business Inquiry, 200 7 and Inter‐Departmental Business Register, 2007.]


Career paths


Further sources


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