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Complaints about taxis

If you would like to make a complaint about a taxi in London, report it directly to the Public Carriage Office (PCO).

Outside of London, report your complaint to the relevant local council, which is either the district or borough council or unitary authority.

• Local councils

• PCO complaints Opens new window

Complaints about private hire vehicles

For private hire vehicles, also known as minicabs, you can try to resolve the complaint through the operating company. If you are not happy with the outcome or you feel your complaint is more serious, you can:

• make your complaint to the Public Carriage Office (PCO) in London
• make your complaint to your local council outside of London – most have taxi complaint forms on their websites

• PCO complaints Opens new window

• Local councils

What you need to make a complaint

When making a complaint, it is helpful to have:

• the vehicle registration number of the taxi or private hire vehicle (printed on the number plate or disc)
• taxi or private hire vehicle licence number
• taxi driver’s badge number (normally shown on their badge) or private hire vehicle operating firm name

Reporting a crime

If the behaviour involves a criminal act, you should report it to the police immediately. In an emergency, call 999.

• Find your local police station Opens new window

More useful links

• London Travelwatch Opens new window

Useful contacts

• PCO (Public Carriage Office) complaints Opens new window

• TfL (Transport for London) Opens new window