Archive Website of the UK government

General enquiries

HMRC has a number of different contact points depending upon what your query is about.

• Check HMRC contact points Opens new window

Online services helpdesks

If you have problems or need further help when using an online service, contact one of the specialist help desks.

• Taxes, Self Assessment tax returns, stamp taxes online services help Opens new window

• VAT, excise and other duties online services help Opens new window

Telephone helplines

HMRC has a range of specialist helplines.

• Find the right helpline for your query Opens new window

Some of the main helplines are:

If you are resident abroad and have an Income Tax or Capital Gains Tax enquiry, follow the link below to the Non-UK Residents Helpline.

• Non-UK Residents Helpline Opens new window

Face-to-face advice

If you need to see someone in person - for example if you have particular needs, you will have to make an appointment at an HMRC Enquiry Centre. You might want to try calling one of the HMRC Helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre.

HMRC Enquiry Centres have a variety of opening hours.

• Find your local HMRC Enquiry Centre Opens new window

Contacting HMRC by email

If you need to report a change of name or address – you can email HMRC. Find out more by following the link below.

• Tell HMRC about a change of name or address by email Opens new window

Contacting HMRC by post

If you know which HMRC office deals with your tax affairs, then you should contact that office. The postal address will be on any forms or letters from HMRC. If you can’t find an HMRC office address, follow the link below to see where to write to.

• Contact HMRC by post Opens new window

Forms, leaflets and guides

HMRC publishes many plain English leaflets designed to answer the most common tax and customs questions. You can download most of these right away from the HMRC website - along with many commonly used claim forms and most of the full tax return pages and help notes.

• Read or download forms, leaflets and guides from HMRC Opens new window

• Read or download Self Assessment forms and help notes Opens new window

Ordering forms or leaflets to be posted to you

If you need multiple copies of forms or don't have access to a printer you can order them online and ask for them to be posted to you.

• Order forms online or by telephone to be posted Opens new window

Enquiries about claiming tax back on bank and building society interest

Call the Taxback Helpline on 0845 366 7850 (open 8.30 am to 5.00 pm, Monday to Friday). This helpline is not for taxpayers wishing to claim back Pay As You Earn (PAYE) tax.

HMRC services for customers with particular needs

This information will be relevant to you if:

• you're deaf, hard of hearing or have a speech impairment
• you're blind or partially sighted
• you're a wheelchair user
• English isn't your first language
• you need a home visit
• you need help completing forms and Self Assessment tax return

• Find out more about HMRC services for customers with particular needs Opens new window

More useful links

• Child Benefit Office

• Tax credits helpline

• All HMRC contacts Opens new window

Useful contacts

• Money, tax and benefits contacts