Test Program Solutions

Exceptional Customer Service

Providing exceptional customer service is the commitment driving everything we design, build and do. For us, excellent service means more than good intentions. We utilize Key Performance Indicators (KPIs) to monitor and motivate every aspect of our business. We measure things like the length of time to publish your exams, how quickly we get test results back to you, and how quickly our customer service center answers your candidate’s calls. We don’t just promise great service—we measure it.

Advanced Reliable Technology

Pearson VUE’s advanced, highly reliable technology allows us to consistently meet and surpass your testing program’s demanding test development, registration and delivery needs. Technology is the key to our breathtaking customer service. We continuously make technology investments to assure that we’re able to meet your test taker and stakeholder needs, while keeping our “behind the scenes” systems responsive to your testing program’s growing business needs.

Security

Pearson VUE is committed to provide the most secure environment for the testing business of our clients. We take great pride in overlapping layers of defense found in our processes, protecting the integrity of your testing program, people, systems and data. We employ a variety of security methodologies within our test delivery outlets, such as integrity shopping and advanced data forensics, to aid in the prevention of intellectual property theft, cheating and proxy test taking. The influence of our dedication to security can be seen throughout all levels of our organization from beginning to end.