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National Insurance - complaints and appeals
If you are unhappy with the service you have received from HM Revenue & Customs (HMRC) in relation to your National Insurance contributions or you think a decision made by HMRC is wrong or unreasonable, read this article to find out what you need to do to complain or appeal.
How to complain
In most cases, your dealings with HMRC should be easy and cause you no difficulties or inconvenience. However, mistakes and delays can happen, or you may feel unhappy about how you've been dealt with. Whatever the problem, you have the right to complain about poor service.
If you've had a bad experience, let HMRC know as soon as possible. HMRC is keen to learn from errors and put things right as quickly as possible.
Follow the link below to find out what you need to do and when.
Appealing against an HMRC decision
If you think a decision made by HMRC is wrong or unreasonable you often have the right to appeal. You can do this yourself or authorise a professional adviser to do it for you.
Follow the link below to find out what you need to do and when.
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