Archive Website of the UK government

Advantages of using an account

You can choose to have your money paid into one of a variety of accounts. These can be a basic bank account, current account, or a building society or credit union account.

Having an account gives you the flexibility to withdraw money from a variety of places when needed. This includes a wide range of banks, cash machines and the cashback facilities offered by many high street retailers.

Additionally, many high street bank accounts are accessible at the Post Office®. You can collect money from a Post Office branch using a current or basic bank account. You can do this if your bank has an arrangement with Post Office® Limited.

Post Office card account

Customers can also use a Post Office card account (POca). This is a simple account specifically designed for the payment of benefits and pensions from government departments. From 23rd March 2010, if you are a Post Office card account holder, you can access your account via Post Office® branded cash machines. This is in addition to using the counter service.

How you can choose the right account

If you want to know more about choosing the right account to receive your benefit or pension, please contact the office dealing with your claim.

• Contact Jobcentre Plus

• Contact The Pensions Service (pensions and retirement planning section)

If you don't already have an account then the link below may also help you choose the right account to suit your needs.

• Bank accounts explained on the Money Advice Service website Opens new window

If someone else collects your benefit

If you need help collecting your benefit or pension payment you can arrange for someone else to do it for you.

• Nominating a helper (pensions and retirement planning section)

Useful contacts

• Money, tax and benefits contacts