Terms and Conditions of Website Use

Important

You should read these terms and conditions before using this website in any way.

By accessing this website, you are deemed to have read and accepted these terms and conditions in full. If you do not accept these terms and conditions in full you must leave the website immediately and may not make any further use of the website.

SLC will determine, in our sole discretion, whether there has been a breach of these terms and conditions through your use of our site. Where a breach has occurred we may take such action as we deem appropriate.

If you have any questions about the content or operation of this website then please contact webmaster@slc.co.uk

If you have any questions about the payment, repayment of student loans or any of the other products administered by SLC please refer to the appropriate part of this website or refer to the website applicable to that product.

Company Details

This website is operated by SLC. SLC is wholly owned by the UK Government and operates within the policy context set by the UK Government, the Scottish Ministers and the legislative framework.

Registered office of the Student Loans Company:
21 St. Thomas Street,
Bristol BS1 6JS.
Registered in England No. 2401034.
VAT registration number. 556 4352
Details of SLC’s functions are set out elsewhere on this website.

SLC has offices at:

Headquarters
Student Loans Company Limited
100 Bothwell Street
GLASGOW
G2 7JD

Hillington Office

Student Loans Company Limited
11 Carnegie Road
GLASGOW
G52 4JT

Colwyn Bay Office
Student Loans Company Limited
Princes Park
Princes Drive
COLWYN BAY
LL29 8PL

Darlington Office

Student Loans Company Limited
The Memphis Building
Lingfield Point
McMullen Road
Darlington
Co Durham
DL1 1RW

Prohibited Uses

You may only use our site for lawful purposes.

You may not use our site:

• In any way which breaches or is likely to breach any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose, intention or effect.
• To send or upload any material which does not comply with our content standards.
• To knowingly transmit any data, send or upload any material which contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms and conditions.
• Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
• Not to attempt to use excessive bandwith that could constitute a denial of service attack.

Privacy Policy

The purpose of this Privacy Policy is to provide you, the user, with details of how SLC will collect and use the personal data you supply to SLC. SLC will act in accordance with legislation in force with regard to the processing of personal data, and is registered as a data controller in the United Kingdom under the Data Protection Act 1998. In using this website, you may provide certain personal data to SLC, and certain data about you will be collected by "cookies". Cookies are temporary internet files and are used by SLC to improve the ease of use of this site, and to enable SLC to build up a more detailed profile of you. In agreeing to be bound by the Terms and Conditions of Use of this website, you agree that SLC can compile and process this personal data in accordance with this Privacy Policy.

Use and Storage of Personal Data

SLC will only use your personal data to help it provide its services to you, and to bring you details of other services which it believes might be of interest to you. You agree that SLC can use your personal data for such purposes, unless and until you inform SLC otherwise. SLC will not supply, transmit, sell or otherwise provide your personal data to any third party without your consent under any circumstances, except where required or permitted by law. Should you discover that SLC is holding personal data relating to you which is inaccurate, please notify SLC as soon as possible. SLC will then correct its records, and notify any third parties to whom such personal data may have been supplied in accordance with the preceding paragraph.

Applicable Law and Jurisdiction

These Terms and Conditions are governed and will be interpreted in accordance with the Scottish Courts. The Scottish Courts shall have non-exclusive jurisdiction to settle any claim or dispute which might arise out of, or in connection with, these terms and conditions although we reserve the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.

Changes to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time by posting revisions on the site, in each case with effect from the dale on which the amendment is posted on the website. You should check the website from time to time to review the then current terms and conditions. Your continued use of the website will be deemed to indicate your acceptance of the amended terms and conditions.

Version 1.0 - updated 1 April 2023