Student Finance

If your account is locked, you can reset your password and secret answer to unlock it. A temporary password and secret answer will be sent to your registered email address.

If you've forgotten your Customer Reference Number, this will be shown on the screen after you have answered some security questions.

When you register for a student finance online account, you're asked to provide an email address. You need to use the same email address to reset your password or secret answer, or find out your Customer Reference Number.

If you don't know which email address is on your account, contact Student Finance England.