Internship details
| Employer | Inspiring Interns | ||
| Job title | Customer Services Executive | ||
| Closing date | 03/12/2023 | ||
| Job categories | IT, Economics, Statistics and Management Services Sales, Retail and Buying |
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| Paid / unpaid | Paid | ||
| Salary | 18000 | ||
| Job description |
This innovative car rental company offers a neighbour-to-neighbour rental service, which matches up people who need cars with car owners who don't drive every day. Launched in 2010, they now operate across the UK. Having recently launched our first advertising campaign, they're at an exciting stage of growth.
This is a full-time graduate job. Tasks & responsibilities: *Manage customer relationships to solve customer queries in an efficient and timely manner focusing on 'getting it right first time all the time'. *As member champion, identify and predict causes of potential customer dissatisfaction, co-ordinating with other departments to improve the customer experience. *Monitor feedback and proactively reach out to customers who have experienced issues. *Enhance our customer service resources as new features and queries arise. *Prioritise support based on severity and urgency of issue. *Diagnose technical issues and escalating where necessary. *Identify opportunities to improve processes, communication and efficiency, and implement your recommendations effectively. *Maintain a deep knowledge of our product and users, contributing horse's mouth insight into product, service and marketing strategy. The successful candidate will be paid £18,000. |
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| Person requirements |
The most successful candidate for this role will be:
*You are friendly, fair, committed, empathetic, and outgoing - you thrive in a fast-paced, constantly-learning start-up environment. *You are self-motivated, can think on your feet, manage your own time and genuinely get a kick out of solving people's problems. *You find solutions in the short term, while making recommendations for improvements in the long term. *We're looking for an engaging, enthusiastic, customer-focussed person who proactively works with others. Must haves: *Excellent verbal and written communication skills in English. *A precise mindset and strong attention to detail. *Friendly, polite, professional and flexible. *Driven - you work tirelessly to find solutions to problems and constantly go the extra mile *Excellent analytical and problem-solving skills *An active interest in technology and online products and services *A team player but equally effective working independently *Proficient in all the usual office software. |
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| Degree requirements | A degree is required. | ||
| Subject(s) | Business, Finance, Management and Accountancy Languages Mathematical Sciences Physical Sciences Social Sciences and Economics Any Numerate Subject |
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| Location(s) | London (inner or outer) |
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| Additional location details | Central London | ||
| Full-time/part-time | Full-time | ||
| Start date | Now | ||
| Duration: | 2 - 3 months | ||
| Additional timing information: | ASAP | ||
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