Archive Website of the UK government

When you should speak to the charity

You should raise your concern with the charity unless the issue is serious. The Charity Commission makes sure charities in England and Wales comply with charity law. It can’t get involved with concerns about:

• the services a charity provides
• employment issues, eg unfair dismissal
• fundraising methods
• internal disputes, eg disagreements with decisions
• contracts the charity has with other organisations
• policies or things the trustees have done that are within their powers

• Complaining about a charity's fundraising activities

What’s a serious issue?

Tell the Charity Commission if there’s a risk of harm to a charity or its assets or the people it is set up to benefit. Serious issues include:

• the charity loses a lot of money
• serious harm to people who benefit from the charity
• threats to national security, eg terrorism
• criminal activity within or involving the charity
• sham charities set up for illegal or improper purposes
• charities being used for private advantage
• when a charity is not following charity law and this has serious consequences, damaging charity reputation or the Charity Commission’s reputation

• Complaints about charities - guidance from the Charity Commission Opens new window

When the Charity Commission will investigate

The Charity Commission only investigates where:

• there’s enough evidence to take up the case
• the level of wrongdoing or harm is serious
• it’s appropriate for the Charity Commission to get involved

You’ll need to provide evidence that charity trustees haven’t carried out their legal duties as trustees to protect their charity. For example, trustees haven’t put suitable financial controls in place to stop funds being misused.

If there is criminal activity or tax fraud, you should also inform the police or HMRC.

• Find a police force Opens new window

• Reporting tax fraud

Reporting serious issues to the Charity Commission

If the issue needs to be reported to the Charity Commission, you need to fill in its online form (see link ‘Serious cause for concern form’). Make sure you have all the information and evidence ready to complete in one go – the Charity Commission won’t accept it in several parts. You should first read the Charity Commission’s policy on ‘Complaints about Charities’ (see link).

The information you need includes:

• the charity’s name and registration number (if you know it)
• details of attempts you have made to get the charity to address this issue
• details of any previous correspondence with the Commission or other public bodies
• a summary of the serious issue, clearly setting out the facts
• evidence to support your complaint
• details of any legal proceedings or litigation involved
• your connection (if any) to the charity

It’s a crime to make a false or misleading complaint.

Only fill out the form once. The Charity Commission won’t look again at complaints it’s already dealt with unless the situation has changed or you’ve found new evidence.

• Complaints about charities - guidance from the Charity Commission Opens new window

• Charity Commission online complaints form Opens new window

If you want to keep your report confidential

If you don’t want the charity to know it was you who complained, tell the Charity Commission when you fill out the online form. The Charity Commission will not usually tell the charity who made the complaint. However the charity is entitled to know the details of the complaint against it and what evidence there is. This information might give the charity an idea of who complained.

How the Charity Commission handles reports about serious issues

The Charity Commission will decide whether to take regulatory action. If it doesn't take action, it will keep a record of your report but won’t take it further. If the Charity Commission does become involved, it will let you know, but won’t give you full details of how it will handle the issue. You’ll get a letter from the Charity Commission explaining the outcome once its investigation is over.

Making a complaint under the Public Interest Disclosure Act (whistleblowing)

If you’ve got evidence of serious wrongdoing happening in a charity where you work you can ‘blow the whistle’ on the behaviour. This will protect you from losing your job and being victimised by your employer. See link below for information on whistleblowing.

• Whistleblowing in the workplace

More useful links

• CEDR - mediation and resolution Opens new window

• Institute of Fundraising Opens new window

• Acas Opens new window

• Health and Safety Executive Opens new window

• Charity Retail Association Opens new window

• Fundraising Standards Board Opens new window