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Wednesday, 3 October 2023

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Useful contacts

DSA - customer service centre

If you have a question to ask, you may find the answer more quickly by browsing the motoring section. Here you can find information about the theory and practical driving tests, and driving for a living.

Find the answer to your question online

Before you contact the Driving Standards Agency (DSA) you may find the answer to your question online.

Below are three common questions and answers you may find useful.

1. The cost of taking a driving test

Driving test fees

2. What happens during the theory test

The theory test explained

Taking a bus and lorry driver theory test

3. What happens during the practical test

Practical test for cars explained

Motorcycle practical test explained

The practical driving test for buses and lorries

Car and trailer or caravan practical driving test

Driving Standards Agency

Contact point	DSA - customer service centre
Email the DSA	customer.services@dsa.gsi.gov.uk When you email the DSA please include two of these pieces of information: your driving licence number (this is shown in section 5 on the front of your photocard driving licence) your theory test pass certificate number (if you have one) your application reference number (if you have one)
Phone number	0300 200 1122 (English language) 0300 200 1133 (Welsh language)
Textphone	Textphone for the deaf and hard-of-hearing textphone users 0300 200 1144
Fax	From within the UK 0300 200 1155
Address	PO Box 280 Newcastle-Upon-Tyne NE99 1FP
Opening hours	From 8.00 am to 4.00 pm, Monday to Friday